Subi: Sat 5pm, Sun 9am, Sun 10.45am     Freo: Sun 10am
Enjoying Life as God Intends

PushPay FAQ

What is PushPay?

Pushpay enables you to give safely and quickly. It is a free application that you can download, register, and give to Subiaco Church. It is available from the App Store™ for Apple® iOS and from Google Play for Android.

Is this safe?

Yes! No credit card details are held on your phone. Credit card details are tokenized and are stored on industrial grade servers where this information is then encrypted. The security setup we have used is the same as many banks and is PCI DSS compliant. For this reason, Pushpay is considered significantly more secure than many current offerings including actually having a credit card physically present. If your phone is lost, no transactions can be made without your passcode, as opposed to current credit card theft.

What credit cards can you use?

Pushpay works with any credit or debit card displaying Visa or MasterCard compatibility.

How do I give online?

  1. Visit https://www.pushpay.com/pay/subiaco.
  2. Input how much you would like to give and what area you would like to give to.
  3. Enter your information and click Next.
  4. Input your credit card details and click Give.

How do I give from my smart phone?

  1. Visit www.pushpay.com/get to download the app (if you visit the link from your computer, it will ask for your phone number to send you the link in a text).
  2. Setup an account by following the directions.
  3. Choose “Subiaco Church” from the list of nearby churches (if it doesn’t show up, you can search for it).
  4. Choose your payment method.
  5. Set how much you would like to give and what area you would like to give to.
  6. Press give and put in your four-digit pin you created in step.

How do I give a recurring gift?

To setup a recurring gift, you must either setup an account through your smart phone (see “How do I give from my smart phone?”) or give a one-time gift through the website (see “How do I give online?”).

Once you have done this follow the instructions below based on whether you are using the web or your smart phone.

Web Instructions:

  1. Visit https://pushpay.com/pay/subiaco/recurring/.
  2. Input how much you would like to give and what area you would like to give to.
  3. Enter your information and click Next.
  4. Input your credit card details and click Give.

Mobile App instructions:

  1. Open the Pushpay App.
  2. Click “More” at the bottom right of your screen.
  3. Click “Recurring payments”
  4. Choose “Subiaco Church” from your recent history, find it in the Nearby list, or click the magnifying glass to search for it
  5. Click “Recurring Payment”
  6. Set your amount, the fund, and how often you would like the gift to occur
  7. Choose your payment method, enter your password, and click “Save Payment”

How do I update my personal information, payment methods, or recurring payments?

Visit Pushpay.com and login (top right corner) to access your account.

Do I get charged anything beyond my tithe?

Pushpay is free and available from the App Store™ for Apple® iOS and from Google Play for Android. Pushpay does not charge users to make payments. However, the use of Pushpay may incur 3rd party fees such as from your mobile service provider or bank. For example, Pushpay requires an internet data connection so your mobile service provider may charge a fee for the data you use. Also, your bank’s standard transaction fees apply, including foreign currency fees if you make a payment in a different currency. The payment amount and currency (excluding any third party fees) is specified on each payment page, prior to passcode confirmation.

The church incurs a transaction fee of $0.30 plus 2.3% of your total gift.

What if I lose my phone?

If your phone is lost, even if you are logged into Pushpay no transactions can be made without your passcode. You can also freeze your account by logging into Pushpay.com with your registered email or phone number and password, then choosing the Freeze My Account option.

What if I forget my login password?

You can reset your account password by going to the reset password.

What if I forget my security passcode?

Log out of the Pushpay app and log back in to create a new passcode.

Which of my gifts through PushPay are tax deductible?

General giving towards Subi Church is non-tax deductible.
All gifts above $2 made for Subi Renew that are designated to the Subi Education Centre are tax-deductible. The Subiaco Education Centre Building is a deductible Gift Recipient under subdivision 30-BA of the Income Tax Assessment Act 1997.
All tax deductible receipts will be sent at the end of each financial year. Please contact Christina Wong (Christina.Wong@subiacochurch.com) for more info.

I have another question that isn’t listed here! Who can I contact?

Feel free to contact Christina Wong, our Finance Manager, and she can either answer your question or direct you to the right person. If the same question is asked a number of times, it will likely end up here.